Our Returns Guarantee is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (“ACL”).
If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by CJE Australia Pty Ltd. Please contact our customer service departmentr to organise pre-paid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by CJE Australia Pty Ltd.
Returns Policy Conditions
If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time.
Change of mind
If you have changed your mind on a purchase we will exchange your item provided that:
- You return the item within 14 days (inclusive) from the date of delivery
- The item is in original saleable condition, packaging un-opened and product un-used
- A returns form is completed and accompanies your returning item(s)
If you are not able to comply with these requirements, CJE Australia Pty Ltd reserves the right to refuse an exchange on change of mind items.
Items on Sale will not be exchanged for change of mind except where the item is faulty or defective in accordance with the ACL.
Online Exchange and Refunds
To exchange or obtain a refund simply print off the Returns Request Form here, complete the form and post it back along with your item to the online returns address listed at the bottom of this page.
If you are entitled to a refund, the refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.
Online Returns Address
Please send all returns to:
CJE Australia Pty Ltd
PO Box 143
KINGSGROVE NSW 1480